SHIPPING & POLICIES
The thoughts and well wishes of the Karoline Lang team are with everyone affected by COVID-19. At this time, all karolinelang.com orders are being fulfilled in a safe and timely fashion, at a facility with the highest level of sanitary measures in place. As part of these health and safety precautions, all returns will be held for two days in advance of processing. Please allow an additional 14 days for your returns to be processed as we are experiencing delays.
karolinelang.com offers standard shipping using LibanPost within Lebanon. Please allow for 3-5 days for local delivery. We do not ship to PO Boxes. Please note once an order is in the shipping stage it cannot be amended.
karolinelang.com uses Aramex for international shipping and deliveries. We provide Aramex live rates at checkout. Please allow for 5-7 days for International shipping.
Please allow for an additional 4-7 days for orders that include items on backorder.
karolinelang.com accepts returns of unused, unworn, unwashed, unaltered, and undamaged full-price items within 14 days of the item’s ship date, provided that all original tags are attached with the exception of the following items: The golden tuxedo suit (blazer and pants), the kimono dress with ruffles and the cloud corset. Sale items are only eligible for store credit or exchange. Items marked “final sale” on the product page are non-refundable. All “leather” sales are final.
Domestic returns are complementary for items purchased on karolinelang.com, please contact email@example.com to arrange for return. Once the item has been checked in by our warehouse, you will be refunded.
Please note that international orders are not eligible for complimentary returns, and the cost of shipping will be deducted from your refund. For international returns, please contact firstname.lastname@example.org for a return label.